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Ticket Submission Suggestions

Help us to help you by being as detailed as possible when submitting a ticket; the better the information you provide the faster we will be able to resolve your issue. Below are some tips:

   * Mention any script you are experiencing difficulty with (Joomla, WordPress, etc.)
   * Include any error messages that occur on-screen
   * Or if there's no error message, a screenshot illustrating the problem
   * State when the problem started and what changes were made immediately beforehand
   * Explain step-by-step how to reproduce the error and include any login details if necessary

Please Note: All tickets are responded to in the order they are received based on last activity, so 'bumping' of tickets will only delay our response. We endeavour to respond promptly however please be mindful that we may need to contact third parties on your behalf for further information and this may delay our response.