My site is down, Can you help?

If you can't reach your website for any reason check the following before submitting a new trouble ticket:

1) Check the Annoucement page under server information page at our support center.

2) Check to see if your domain name has expired. use one of the following popular whois domain information lookup: http://www.whois.com or http://www.betterwhois.com

3) Ask a remote friend or family member to see if they can reach your site. The problem could simply be a local ISP network issue.

4) use one of the free web surfing proxy available like (http://proxify.com)

5) If step 1 through 4 yields no resolution for you, feel free to submit a support ticket including your current IP address.

  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

Why did my site disappear after assigning a new IP address?

When you request a new IP address for your site you'll notice that your site is no longer...

I can't connect to my database from home

We have turned off remote MySQL access at the firewall level to increase security on the server.

Can I change my domain name?

Yes you can, if you like to change your domain name from domain1.com to domain2.com please open...

How do I check my IP address?

When submitting a support ticket about having troubles connecting to your website or email,...

SMTP is not working in my script

You will need to change the SMTP server setting from "mail.yourdomain.com" to "localhost".