If you can't reach your website for any reason check the following before submitting a new trouble ticket:
1) Check the Annoucement page under server information page at our support center.
3) Ask a remote friend or family member to see if they can reach your site. The problem could simply be a local ISP network issue.
4) use one of the free web surfing proxy available like (http://proxify.com)
5) If step 1 through 4 yields no resolution for you, feel free to submit a support ticket including your current IP address.