My site is down, Can you help?

If you can't reach your website for any reason check the following before submitting a new trouble ticket:

1) Check the Annoucement page under server information page at our support center.

2) Check to see if your domain name has expired. use one of the following popular whois domain information lookup: or

3) Ask a remote friend or family member to see if they can reach your site. The problem could simply be a local ISP network issue.

4) use one of the free web surfing proxy available like (

5) If step 1 through 4 yields no resolution for you, feel free to submit a support ticket including your current IP address.

  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

How do I check my IP address?

When submitting a support ticket about having troubles connecting to your website or email,...

Can I change my domain name?

Yes you can, if you like to change your domain name from to please open...

How do I flush my DNS cache?

Windows Go to Start > Run Type "cmd" and hit enter Type "ipconfig /flushdns" and hit enter...

How do I install IonCube?

All of our servers have IonCube loaders installed already, you don't need to do anything.

Why did my site disappear after assigning a new IP address?

When you request a new IP address for your site you'll notice that your site is no longer...