Is my site down?

If you can't reach your site, first make sure you have a connection to the internet and you can browse other sites.

Use an online ping or trace route tool to check if your site is online, offers a number of tools for that purpose

If you can reach the server from a different location, there's a possibility that your IP address was blocked by the server firewall for number of reasons including login failures, denial of service attacks, etc... or there might be a routing issue in the way between you and the server. In this case you can open a ticket and our support staff will be able to restore your access, for routing issues please provide a traceroute and ping results from your PC.

If everything else failed and your site doesn't seem to be responding to a ping or trace route. Feel free to submit a support ticket and let us know what steps you took that indicate a server outage.

  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

Why did my site disappear after assigning a new IP address?

When you request a new IP address for your site you'll notice that your site is no longer...

I can't connect to my database from home

We have turned off remote MySQL access at the firewall level to increase security on the server.

Can I change my domain name?

Yes you can, if you like to change your domain name from to please open...

What is Cron?

Cron jobs are a scheduled shell commands

PHP Limits for Shared Hosting & Resellers

PHP has been configured to use the following settings on our shared and reseller servers: safe...