Is my site down?

If you can't reach your site, first make sure you have a connection to the internet and you can browse other sites.

Use an online ping or trace route tool to check if your site is online, offers a number of tools for that purpose

If you can reach the server from a different location, there's a possibility that your IP address was blocked by the server firewall for number of reasons including login failures, denial of service attacks, etc... or there might be a routing issue in the way between you and the server. In this case you can open a ticket and our support staff will be able to restore your access, for routing issues please provide a traceroute and ping results from your PC.

If everything else failed and your site doesn't seem to be responding to a ping or trace route. Feel free to submit a support ticket and let us know what steps you took that indicate a server outage.

  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

What is Cron?

Cron jobs are a scheduled shell commands

How do I flush my DNS cache?

Windows Go to Start > Run Type "cmd" and hit enter Type "ipconfig /flushdns" and hit enter...

How do I check my IP address?

When submitting a support ticket about having troubles connecting to your website or email,...

How do I install IonCube?

All of our servers have IonCube loaders installed already, you don't need to do anything.

PHP Limits for Shared Hosting & Resellers

PHP has been configured to use the following settings on our shared and reseller servers: safe...