Ticket Submission Suggestions
Help us to help you by being as detailed as possible when submitting a ticket; the better the
information
you
provide the faster we will be able to resolve your issue. Below are some tips:
* Mention any script you are experiencing difficulty with (Joomla, WordPress,
etc.)
* If you're having problems reaching the site please include your
IP address
* Include any error messages that occur on-screen
* Or if there's no error message, a screenshot illustrating the problem
* State when the problem started and what changes were made immediately
beforehand
* Explain step-by-step how to reproduce the error and include any login details if
necessary
Please Note: All tickets are responded to in the order they are received based on
last
activity, so 'bumping' of tickets will only delay our response. We endeavour to respond promptly
however
please
be mindful that we may need to contact third parties on your behalf for further information and this
may
delay
our response.
