From Windows, go to:
Start Menu -> Click Run... -> Type in "cmd" and click OK -> When the DOS prompt opens type in "tracert server.ip" replacing server.ip with the IP of the server your site is on.
From Mac, go to:
Open Macintosh HD/Applications/Utilities/Terminal -> Type in "traceroute server.ip" replacing server.ip with the IP of the server your site is on.
When submitting a support ticket about having troubles connecting to your website or email,...
Windows Go to Start > Run Type "cmd" and hit enter Type "ipconfig /flushdns" and hit enter...
All of our servers have IonCube loaders installed already, you don't need to do anything.
If you have a cURL script that tries to use CURLOPT_FOLLOWLOCATION you might get the following...
You will need to change the SMTP server setting from "mail.yourdomain.com" to "localhost".
