From Windows, go to:
Start Menu -> Click Run... -> Type in "cmd" and click OK -> When the DOS prompt opens type in "tracert server.ip" replacing server.ip with the IP of the server your site is on.
From Mac, go to:
Open Macintosh HD/Applications/Utilities/Terminal -> Type in "traceroute server.ip" replacing server.ip with the IP of the server your site is on.
We have turned off remote MySQL access at the firewall level to increase security on the server.
When you request a new IP address for your site you'll notice that your site is no longer...
You will need to change the SMTP server setting from "mail.yourdomain.com" to "localhost".
If you can't reach your website for any reason check the following before submitting a new...
All of our servers have IonCube loaders installed already, you don't need to do anything.
