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 My site is down, Can you help?

If you can't reach your website for any reason check the following before submitting a new...

 Is my site down?

If you can't reach your site, first make sure you have a connection to the internet and you can...

 Can I change my domain name?

Yes you can, if you like to change your domain name from domain1.com to domain2.com please open...

 What is Cron?

Cron jobs are a scheduled shell commands

 Why did my site disappear after assigning a new IP address?

When you request a new IP address for your site you'll notice that your site is no longer...

 I can't connect to my database from home

We have turned off remote MySQL access at the firewall level to increase security on the server.

 How do I check my IP address?

When submitting a support ticket about having troubles connecting to your website or email,...

 How do I install IonCube?

All of our servers have IonCube loaders installed already, you don't need to do anything.

 How do I perform a traceroute?

From Windows, go to: Start Menu -> Click Run... -> Type in "cmd" and click OK -> When...

 SMTP is not working in my script

You will need to change the SMTP server setting from "mail.yourdomain.com" to "localhost".

 PHP Limits for Shared Hosting & Resellers

PHP has been configured to use the following settings on our shared and reseller servers: safe...

 How do I flush my DNS cache?

Windows Go to Start > Run Type "cmd" and hit enter Type "ipconfig /flushdns" and hit enter...

 CURLOPT_FOLLOWLOCATION cannot be activated when in safe_mode or an open_basedir is set

If you have a cURL script that tries to use CURLOPT_FOLLOWLOCATION you might get the following...