My site is down, Can you help?
If you can't reach your website for any reason check the following before submitting a new...
Is my site down?
If you can't reach your site, first make sure you have a connection to the internet and you can...
Can I change my domain name?
Yes you can, if you like to change your domain name from domain1.com to domain2.com
please open...
What is Cron?
Cron jobs are a scheduled shell commands
Why did my site disappear after assigning a new IP address?
When you request a new IP address for your site you'll notice that your site is no longer...
I can't connect to my database from home
We have turned off remote MySQL access at the firewall level to increase security on the server.
How do I check my IP address?
When submitting a support ticket about having troubles connecting to your website or email,...
How do I install IonCube?
All of our servers have IonCube loaders installed already, you don't need to do anything.
How do I perform a traceroute?
From Windows, go to:
Start Menu -> Click Run... -> Type in "cmd" and click OK -> When...
SMTP is not working in my script
You will need to change the SMTP server setting from "mail.yourdomain.com" to "localhost".
PHP Limits for Shared Hosting & Resellers
PHP has been configured to use the following settings on our shared and reseller servers:
safe...
How do I flush my DNS cache?
Windows
Go to Start > Run
Type "cmd" and hit enter
Type "ipconfig /flushdns" and hit enter...
CURLOPT_FOLLOWLOCATION cannot be activated when in safe_mode or an open_basedir is set
If you have a cURL script that tries to use CURLOPT_FOLLOWLOCATION you might get the following...
